Document inbound-email lead matching on the contacts email_verified field - #674
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…ield Inbound email reuses an existing lead only when that lead's email is verified, so the field also decides which contact a later inbound email from that address lands on. Adds that to the create and update contact request descriptions.
Outbound conversations and tickets resolve a recipient the same way inbound email does, reusing only a lead whose email is verified, so scoping the note to inbound email understated it.
adisan19
approved these changes
Sep 22, 2026
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Why?
The
email_verifieddocs explain how to assert that a contact owns an address, but not what that assertion buys you. It decides which contact a later inbound email lands on: an email from an address no user has will reuse a lead only when that lead's email is verified, and otherwise creates a duplicate.How?
Appends the matching behaviour to the field description in the create and update contact request schemas, on both spec versions that carry the field.
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